Terms & Conditions

Last updated: October 09, 2015

Welcome to Willy's Products LLC - Scandinavian Food Store.com  and or its affiliates which provide website features to you subject to the following conditions. If you visit or shop at Scandinavian Food Store.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Scandinavian Food Store.com service or business (example: Your Profile, Gift Certificates or Discount Coupons) you also will be subject to the guidelines, terms and agreements  applicable to such service or business. Willy's Products Scandinavian Food Store, reserves the right to refuse service on any given customer, at any given time.

If these conditions are inconsistent with such Terms, the Terms will control.

PRIVACY

Please review our Privacy Notice, which also governs your visit to Scandinavian Food Store.com, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Scandinavian Food Store.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and videos, are the property of Scandinavian Food Store.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Scandinavian Food Store.com and protected by U.S. and international copyright laws. All software used on this site is the property of Scandinavian Food Store.com or its software suppliers and protected by United States and international copyright laws.

LICENSE AND SITE ACCESS

Scandinavian Food Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Scandinavian Food Store. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Scandinavian Food Store. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Scandinavian Food Store.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing Scandinavian Food Store.coms' name or trademarks without the express written consent of Scandinavian Food Store. Any unauthorized use terminates the permission or license granted by Scandinavian Food Store.com You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Scandinavian Food Store.com so long as the link does not portray Scandinavian Food Store, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Scandinavian Food Store.com logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Scandinavian Food Store.com does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use Scandinavian Food Store.com only with involvement of a parent or guardian. Scandinavian Food Store reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Scandinavian Food Store.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Scandinavian Food Store.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Scandinavian Food Store.com and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Scandinavian Food Store.com for all claims resulting from content you supply. Scandinavian Food Store.com has the right but not the obligation to monitor and edit or remove any activity or content. Scandinavian Food Store.com takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

Scandinavian Food Store.com respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please file your claim of copyright infringement to our legal department address shown at the bottom of this page. 

RISK OF LOSS

All items purchased from Scandinavian Food Store.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURNS AND REFUNDS

Scandinavian Food Store.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Scandinavian Food Store.com does not take title to the refunded item. For more information about our returns and refunds, please see our shipping and returns page.

PRODUCT DESCRIPTIONS

Scandinavian Food Store.com attempts to be as accurate as possible. However, Scandinavian Food Store.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Scandinavian Food Store.com itself is not as described, your sole remedy is to return it in unused condition.

PRICING

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

With respect to items sold by Scandinavian Food Store.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our, pricing policy posted on this site. These policies also govern your visit toScandinavian Food Store.com . We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

SHIPPING CONDITIONS

By placing an order on this website you agree to the terms and conditions stated in this shipping & returns policy.
If you have not agreed yet, "you will do" when you check mark  “Agree to the Terms and Conditions” at the checkout section.

Willy's Products Scandinavian Food Store, reserves the right to refuse service on any given customer, at any given time.
Our fulfillment center is located in Fort Lauderdale, Florida. All orders ship from zip code 33311

Willy's Products Scandinavian Food Store ships anywhere in the Continental US including Hawaii and Puerto Rico.
Willy's Products Scandinavian Food Store does not ship to Canada or Mexico.
Willy's Products Scandinavian Food Store does not ship on 3rd parties accounts.
Willy's Products Scandinavian Food Store does not offer delivery service.
Willy's Products Scandinavian Food Store does not ship to PO Boxes.

Attention Customers:

Willy's Products Scandinavian Food Store "Is not a parcel company". 
Any wrong or mistake made by: The United States Postal Service, UPS, or FedEx is 100% their responsibility and "Not of Willy's Products Scandinavian Food Store "

Willy's Products Scandinavian Food Store sole responsibility when receiving orders on this site, is to pack properly and ultimately hand orders to the parcel companies: UPS, FedEx or USPS.
Shall there be a wrong or a mistake after an order is shipped, it will be 100% the parcel companies responsibility: UPS, FedEx or USPS and "Not of Willy's Products Scandinavian Food Store "

Future Delivery Dates. (Schedule Deliveries)
Please note that future deliveries or schedule deliveries will have an extra charge of 20% This will be added as a separate charge.

Willy's Products Scandinavian Food Store will not be held responsible for not meeting Desired Delivery Dates.
If you have a special need in regards to a desired delivery date and you're not sure about what to choose, please complete an Online Support Form we will be glad to assist you. 

Willy's Products Scandinavian Food Store shipments are sent out "only" on Mondays, Tuesdays, and sometimes Wednesdays, to avoid weekend interruption.
Orders received late Wednesday, Thursdays or during the Weekend will ship out the next following Monday or Tuesday if there is a Holiday in between.
Email inquiries are also responded in office hours. Our hours of operations are Monday through Friday from 9 am to 4 pm. We are closed on Weekends and Major Holidays.
Willy's Products Scandinavian Food Store does not respond to email inquiries during the closing Weekend time.

How our ordering system works.
Your orders are processed through Pay Pal if there are any discrepancies or missing items you will be refunded accordingly. 
We will not hold orders for future shipping all orders will be on 1st come 1st served basis.

All in-stock items will ship via the carrier that Willy's Products Scandinavian Food Store decides that is best for your order, regardless of the option originally chosen by the customer.

Attention: If you have a non-USPS address and cannot afford to have the shipping carrier changed, please “notify us” by dropping a note on the “Special Instructions to the Order”

Attention:
Willy's Products Scandinavian Food Store does not baby sit orders.
Willy's Products Scandinavian Food Store ordering system and shipping process is done automatically.
Willy's Products Scandinavian Food Store does not oversee or read addresses individually. 
Willy's Products Scandinavian Food Store shipping department will make every attempt to keep the chosen shipping methods.
Willy's Products Scandinavian Food Store reserves the right to change such methods, at any given time.
Willy's Products Scandinavian Food Store will not issue refunds based on bad shipping choices, or services with difference in prices due to changes.
Willy's Products Scandinavian Food Store do not ship Thursdays, or Fridays to avoid weekend interruptions.
Willy's Products Scandinavian Food Store will not be liable for missing, lost, stolen, or damaged items due to rough handling.
Willy's Products Scandinavian Food Store will not be liable for spoiled products, due to rescheduled deliveries, packages returned or delivered elsewhere.
Willy's Products Scandinavian Food Store will not be liable for all negligence due to a failure or mistake created by the carrier to deliver on time.
Willy's Products Scandinavian Food Store will not be liable for orders shipped to a wrong address.

Order Interceptions:
If an order has been shipped to a wrong address, and a change needs to be made, a $30.00 intercept fee, will apply.
Keep in mind that all the shipping process is  done automatically. Make sure you type your complete mailing address including Apartments, Units, Suites numbers Etc.

Willy's Products Scandinavian Food Store will not issue refunds on shipping.

Note: We do not ship to PO Boxes.
If you must have your order shipped to a Post Office Box, for whatever reason you must choose USPS no exceptions.
Willy's Products Scandinavian Food Store will not be liable for spoilage of products or forgotten pickups, left at front door, stolen, misplaced parcels, packages delivered elsewhere, abandoned packages, or undeliverable addresses. Once the order is on carrier’s hands we are no longer responsible for the shipment.
Once your order has been shipped you cannot cancel your order.

How we ship.
Willy's Products Scandinavian Food Store ships in special containers for perishables to keep products at a proper temperature during transit.
Most of our packages carry gel-packs and in some cases dry ice.

 About Perishable, Cold, and Frozen Foods:

Parcels "Do Not Move on Weekends". Shipping service must not be interrupted. 
This is the major reason why we do not ship orders received late Wednesdays, Thursdays or Fridays
Exceptions: Some exceptions could include orders with only non perishable products.

Attention Travelers:
If you plan to travel and have a dead line,“notify us” by dropping a note on the “Special Instructions to the Order”
We are no wizards, remember all the shipping process is done automatically. If you are arriving from overseas please notify us as well.
Keep in mind that during holiday season, handling from all shipping companies is very rough due to high volume, and shipping transit times are no longer guaranteed. 

Expedited Shipping Notice

Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order--it only reduces the travel time after your order leaves our warehouse. If you have any questions, please complete an Online Support Form or call us, Monday - Friday 9:00am - 4:00pm EST at 1-954 316-1350

Back ordered Items
If the product ordered is in-stock, we make every attempt to ship your package within 48 hours of receiving your order but, keep in mind that even though our online store remains open 24/7, we may not be open for business in our physical offices. We do not ship on Fridays, Saturdays, Sundays or holidays. Should your order be placed at one of these times, it will be shipped ASAP upon our return on a first come, first served basis. Florida orders are most likely to be shipped late in the week due to the next day delivery guaranteed except for the Panhandle area. Occasionally, an item we sell is out-of-stock and we need to re-order the item. These circumstances may delay the processing and shipping of your order. If we find an item on your order that is unavailable for shipment, we will contact you via email or phone to inform you that the item is out-of-stock and that we may be able to substitute with a similar one; or two of the same included in the order. (Example: if you ordered "Herring in Dill Sauce" and the same type of "Herring in Mustard Sauce", we will substitute the one sold out, with two of the one in stock if applicable). If we do not hear from you within 48 hours, we will assume that you agree with the notified change and the order will be shipped. We apologize for such inconveniences and try diligently to prevent them from occurring, but you must understand that we are a "Specialty Store" and 90% of our products are imported, not easy to find. Also our "Walk Ins" sometimes buy in excess and make us go sold out on many items in a blink. If your order has shipped no changes can be made, and unfortunately if you are dissatisfied, you cannot request a refund on such substituted item or cancel the order. If you need more information about back ordered items, please complete an Online Support Form or call us, Monday - Friday 9:00am - 4:00pm EST at 1-954 316-1350

RETURNS & REFUNDS

Willy's Products / Scandinavian Food Store.com does not take title to returned items until the item arrives at our fulfillment center. Willy's Products / Scandinavian Food Store.com at it's sole discretion, may issue a refund, or a substitution may be sent without requiring a return. Willy's Products / Scandinavian Food Store.com will not issue refunds on claims older than 30 days from the date of the order. Please note that the purchaser is responsible for all returns shipping charges, and there will be a re-stocking charge of 20%
In any situation, Willy's Products / Scandinavian Food Store does not take title to the returned item.

LAST REVISION 09/23/15

OUR ADDRESS

Scandinavian Food Store
1637 NW 38th Ave. Lauderhill, FL 33311
Phone: 954 316-1350
Fax 954 316-1375
https://www.scandinavianfoodstore.com

Scandinavian Food Store.com Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:

Copyright Agent